Train The Trainer

Train the Trainer

In today’s rapidly changing work environment, professional development through structured instruction is key to building competency and maintaining organizational effectiveness. The ICSPS “Train the Trainer” program prepares individuals with the methodologies, tools, and self-assurance needed to facilitate impactful learning experiences. Geared toward corporate instructors, teachers, and subject-matter specialists alike, this program delivers the foundational abilities required to thrive in a training role.

The ICSPS “Train the Trainer” program is a carefully designed curriculum aimed at strengthening the facilitation skills of those tasked with teaching others. It addresses core components including curriculum development, presentation techniques, adult learning strategies, and evaluation practices. The objective is to prepare facilitators to successfully share expertise and promote skill development among participants.

Investing in an ICSPS “Train the Trainer” program is a strategic step for professionals seeking to expand their instructional expertise. By refining your facilitation abilities, you add value not only to those you teach but also to your organization’s productivity and growth. Whether beginning your journey in training or aiming to enhance existing techniques, this program supplies the critical resources to become a poised and capable learning facilitator.

Offered Courses

Level 4 Train the Trainer Certificate in Basic Life Support BLS Training

The ICSPS Level 4 Train the Trainer Certificate in Basic Life Support (BLS) is a focused program designed for professionals who aim to instruct others in essential life-preserving techniques. This advanced certification deepens your own proficiency in Basic Life Support while preparing you to effectively teach and guide learners in vital first-aid protocols. Suited for medical personnel, safety officers, and emergency response trainers, this program delivers the necessary resources to conduct competent BLS instruction for diverse groups.

This ICSPS certificate program integrates comprehensive BLS education with dedicated pedagogical training. The curriculum examines advanced cardiopulmonary resuscitation (CPR) methods, the correct operation of Automated External Defibrillators (AEDs), responses to choking and airway blockages, and the management of other urgent medical crises. Attendees will also develop core instructional capabilities, such as designing and leading interactive training modules, evaluating participant performance, and delivering meaningful evaluations.

This certification is intended for individuals ready to assume the role of providing life-saving education in various environments, including medical facilities, corporate settings, schools, and community groups. After finishing the program, graduates will be equipped to lead assured and effective BLS training sessions, ensuring their students are ready to respond capably during critical situations. By emphasizing both conceptual knowledge and hands-on practice, the ICSPS Level 4 Train the Trainer Certificate in Basic Life Support substantially strengthens your professional skill set, enabling you to foster safer communities by equipping others with crucial emergency response abilities.

Course Information	Details
Credit Hours	30
Total Units	6
GLH (Guided Learning Hours)	150

To enroll in the Level 4 Train the Trainer Certificate in Basic Life Support BLS Training, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Educational Requirements:
There are no formal academic prerequisites for this certification. A general awareness of workplace safety or prior experience in a professional environment can be helpful but is not required. The course is structured to be accessible to learners at all career stages, including those with no prior background in fire safety.

Experience:
While no specific work history is mandatory, familiarity with a standard workplace and its safety procedures can enhance understanding of the practical topics covered. This qualification is ideal for individuals beginning their professional journey or seeking to update and formalize their foundational fire safety knowledge.

English Language Proficiency:
All instruction and assessment for this award are conducted in English. Applicants must therefore possess a sufficient command of the language to comprehend course content, complete written evaluations, and engage in training activities. Non-native speakers may be asked to demonstrate their proficiency through a recognized assessment, such as IELTS or an equivalent qualification.

Unit Title	Credits	GLH
Principles of Advanced Cardiac Life Support	5	25
Advanced Airway Management Techniques	5	25
Defibrillation Techniques with AED	5	25
Managing Medical Emergencies and Trauma	5	25
Scene Management and Risk Assessment	5	25
Legal and Ethical Considerations in Emergency Care	5	25

Upon completing this program, participants will be able to:

1. Principles of Advanced Cardiac Life Support

Understand the core principles of Advanced Cardiac Life Support (ACLS) and their integration with Basic Life Support (BLS).
Recognize the pathophysiology of cardiac arrest and related emergencies.
Demonstrate high-quality CPR, including advanced techniques for adults and children.
Understand the role of key medications in cardiac emergencies, including adrenaline, atropine, and amiodarone.

2. Advanced Airway Management Techniques

Identify and implement advanced airway management techniques, including endotracheal intubation, laryngeal mask airways (LMAs), and bag-valve-mask (BVM) ventilation.
Assess and manage airway obstructions, applying appropriate methods based on severity.
Understand the importance of securing and maintaining a clear airway to prevent hypoxia and improve outcomes.

3. Defibrillation Techniques with AED

Apply the correct procedures for using an Automated External Defibrillator (AED) in various emergency scenarios.
Understand how to integrate AED usage with ongoing CPR effectively.
Recognize when defibrillation is appropriate and how to minimize associated risks.

4. Managing Medical Emergencies and Trauma

Manage common medical emergencies such as stroke, anaphylaxis, heart attack, and respiratory failure.
Apply foundational knowledge of trauma care for severe bleeding, fractures, spinal injuries, and shock.
Demonstrate first aid for life-threatening conditions, including the use of tourniquets, bandages, and splints.

5. Scene Management and Risk Assessment

Conduct a thorough scene assessment to ensure the safety of all individuals present.
Apply principles of risk management in emergency situations.
Manage the immediate environment effectively to facilitate an appropriate response.

6. Legal and Ethical Considerations in Emergency Care

Understand the legal and ethical obligations of providing emergency care, including consent and confidentiality.
Recognize Good Samaritan laws and other legal protections for responders.
Uphold professional integrity while delivering care in high-pressure situations.

This diploma program is particularly suited for:

Healthcare Practitioners with established BLS proficiency who are preparing to move into instructional positions.
Established Trainers or Educators aiming to specialize in the delivery of accredited Basic Life Support curricula.
Safety Officers and First Aid Responders who need to acquire the competencies to teach life-saving techniques in corporate, educational, or community environments.
Clinical Professionals including nurses, paramedics, and physicians seeking to formalize their expertise to enhance the emergency response skills of peers and the public.
Emergency Care or Healthcare Specialists looking to advance their instructional methodology and provide professional-grade BLS training.
Dedicated Advocates committed to fostering public safety and equipping others with vital emergency response knowledge.

Certificate in Corporate Train the Trainer

In the dynamic corporate landscape, effective training and development are critical to achieving organizational objectives. The ICSPS Certificate in Corporate Train the Trainer is crafted for professionals who aim to build the expertise needed to successfully educate and develop talent in a business setting. This program provides trainers with the methodologies, resources, and strategic insight required to design and deliver high-impact learning experiences that support company goals and foster ongoing professional growth.

As businesses increasingly seek skilled facilitators to drive workforce capability, the demand for structured, results-oriented training has grown. This certification is designed for those who aspire to become proficient corporate trainers. It bridges practical instructional skills with strategic program design, empowering trainers to deploy focused initiatives that enhance organizational performance.

The ICSPS Certificate in Corporate Train the Trainer prepares participants across key areas essential for establishing a strong foundation in corporate learning and development. The curriculum includes training design principles, delivery techniques, strategies for learner involvement, assessment practices, and approaches for managing common workplace training challenges. In an environment focused on improving productivity and outcomes, trainers must be able to communicate clearly, tailor methods to varied audiences, and measure the effectiveness of their programs.

The ICSPS Certificate in Corporate Train the Trainer is a pivotal credential for professionals pursuing a career in corporate learning. The competencies developed through this program are fundamental to improving employee performance, increasing operational efficiency, and ensuring training initiatives are closely aligned with business strategy. Whether you are entering the field or are an experienced practitioner, this qualification delivers the essential capabilities to excel in the competitive arena of corporate training.

Course Information	Details
Credit Hours	18
Total Units	6
GLH (Guided Learning Hours)	72

To enroll in the Certificate in Corporate Train the Trainer, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Unit Title	Credits	GLH
Introduction to Corporate Training	3	12
Adult Learning Principles	3	12
Instructional Techniques	3	12
Content Development	3	12
Presentation and Communication Skills	3	12
Classroom Management	3	12

Upon completing this program, participants will be able to:

1. Introduction to Corporate Training

Understand the strategic role and significance of training within an organization.
Identify the core objectives behind corporate training initiatives.
Recognize the importance of aligning training programs with organizational strategy and culture.
Develop familiarity with the range of instructional methods employed in corporate settings.

2. Adult Learning Principles

Understand key theories and principles that underpin adult education.
Apply adult learning principles to design and facilitate effective training sessions.
Recognize diverse adult learning styles and adapt training delivery accordingly.
Develop strategies to actively engage and motivate adult participants.

3. Instructional Techniques

Select and apply various instructional techniques to maintain learner engagement.
Utilize a mix of teaching methods—such as group discussions, demonstrations, and role-playing—to enrich the learning experience.
Develop the ability to present information clearly and effectively to varied audiences.
Adapt instructional methods to accommodate different learner preferences and needs.

4. Content Development

Understand the importance of crafting relevant, engaging, and outcome-driven training content.
Design structured and logical content that directly supports defined learning objectives.
Develop skills in creating supportive training materials, including handouts, presentations, and practical exercises.
Apply instructional design principles to ensure content is clear, accessible, and suited to adult learners.

5. Presentation and Communication Skills

Develop confident and impactful presentation skills for corporate training delivery.
Enhance both verbal and non-verbal communication to engage learners and convey content effectively.
Use visual aids, body language, and vocal tone to improve training effectiveness.
Manage participant questions and interactions with confidence and professionalism.

6. Classroom Management

Apply techniques for effectively managing diverse learner groups in a training environment.
Develop strategies to sustain engagement and a productive learning atmosphere.
Implement approaches to address challenging behaviors and maintain a positive training environment.
Facilitate group activities and discussions to encourage full participation and collaborative learning.

This diploma is particularly well-suited for:

Aspiring corporate trainers seeking to build a professional foundation in instructional design and delivery.
Experienced professionals aiming to formalize and enhance their training skills to advance their careers.
HR and Learning & Development specialists responsible for designing, implementing, and evaluating employee development programs.
Managers and team leaders who are directly involved in coaching and developing the skills of their staff.

Certificate in Technical Train the Trainer

The field of technical instruction is rapidly advancing, with organizations increasingly depending on proficient trainers to translate complex technical concepts into practical application. The ICSPS Certificate in Technical Train the Trainer is a specialized program designed for professionals seeking to become proficient instructors in technical sectors such as engineering, information technology, healthcare, and manufacturing. This certification ensures trainers develop the competencies and expertise required to deliver superior technical instruction, positioning them as key contributors to organizational success.

Effective technical training is vital for ensuring that personnel are proficient with the latest tools, technologies, and industry standards. As technological innovation accelerates, organizations must prioritize workforce development to sustain productivity, enhance operational efficiency, and ensure adherence to safety and regulatory requirements. The ICSPS Certificate in Technical Train the Trainer equips instructors with the ability to present clear, structured, and compelling technical content, thereby improving the learning process and driving organizational performance.

This ICSPS program is structured to provide trainers with both the subject-matter expertise and the instructional methods needed to teach technical subjects successfully. The curriculum addresses a spectrum of training approaches, from conventional classroom instruction to contemporary blended and digital learning formats. Participants will also learn to design, implement, and assess training programs, ensuring learning outcomes are achieved and that knowledge can be effectively applied in professional settings.

The ICSPS Certificate in Technical Train the Trainer is a thorough and applied qualification for individuals aiming to distinguish themselves in technical training. Through its combination of theoretical foundations, hands-on practice, and industry-aligned content, this certification enables trainers to deliver impactful and high-standard instruction. By completing this program, trainers not only refine their instructional capabilities but also make a measurable contribution to their organization’s achievements by ensuring teams possess the technical proficiency required to perform at their best.

Course Information	Details
Credit Hours	18
Total Units	6
GLH (Guided Learning Hours)	72

To enroll in the Certificate in Technical Train the Trainer, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Unit Title	Credits	GLH
Introduction to Technical Training	3	12
Adult Learning Principles in Technical Education	3	12
Designing Technical Training Programs	3	12
Instructional Techniques for Technical Trainers	3	12
Communication Skills for Technical Trainers	3	12
Managing Technical Training Environments	3	12

Upon completing this program, participants will be able to:

1. Introduction to Technical Training

Understand the critical role and value of technical training across diverse industries.
Differentiate between technical training and other forms of professional development.
Identify the core components and principles of successful technical instruction.
Apply foundational training principles to effectively design and deliver technical content.

2. Adult Learning Principles in Technical Education

Explain key adult learning principles and their specific application in technical subjects.
Understand how adults learn and adapt instructional methods to accommodate various learning preferences.
Apply effective adult learning strategies to improve knowledge retention and practical application.
Tailor training approaches to address the unique needs of adult learners in technical fields.

3. Designing Technical Training Programs

Develop structured technical training programs aligned with defined learning outcomes.
Incorporate a variety of instructional methods to engage learners and facilitate knowledge transfer.
Utilize the ADDIE (Analysis, Design, Development, Implementation, Evaluation) model to create effective training sessions.
Identify and integrate appropriate assessment tools within technical training frameworks.

4. Instructional Techniques for Technical Trainers

Demonstrate effective instructional techniques for delivering technical training.
Employ a range of teaching methods, including lectures, live demonstrations, and hands-on practical exercises.
Adapt teaching methods to suit the complexity of the technical content and the learners’ needs.
Manage group dynamics effectively to ensure active participation and engagement from all learners.

5. Communication Skills for Technical Trainers

Develop clear and concise communication methods for explaining complex technical concepts.
Adjust communication style to accommodate varying learner abilities and prior technical knowledge.
Use non-verbal communication skills to enhance training delivery and participant engagement.
Build rapport and trust with learners to foster an open and supportive learning environment.

6. Managing Technical Training Environments

Establish and maintain a productive learning environment that supports technical knowledge acquisition.
Apply classroom management techniques to ensure the smooth facilitation of training sessions.
Effectively address challenges such as disruptions or disengaged learners.
Create a safe, inclusive environment where all participants feel confident to engage and contribute.

This diploma is ideally suited for:

Subject Matter Experts and Technical Professionals seeking to transition into structured training and instructional roles.
Established Instructors, Educators, and Technical Trainers aiming to refine and formalize their instructional methodologies.
Practitioners in technical fields—such as engineers, IT specialists, healthcare professionals, and technicians—who are responsible for knowledge transfer.
Professionals across industries where the effective communication of complex technical information is essential for performance and safety.

Certificate in Customer Service Train the Trainer

Customer service is a fundamental pillar of business success, directly impacting customer loyalty, satisfaction, and brand perception. The ICSPS Certificate in Customer Service Train the Trainer is a detailed program developed for professionals aiming to specialize in training others to deliver outstanding customer service. This qualification provides trainers with the essential competencies to design and facilitate effective customer service training, ensuring that teams are fully equipped to meet customer expectations and uphold the organization’s reputation.

The ICSPS Certificate in Customer Service Train the Trainer is tailored for professionals who seek to become certified facilitators in this field. Whether you are a manager, HR specialist, or an experienced customer service representative, this program delivers the methodologies required to coach others in providing superior service. The curriculum addresses a broad spectrum of key topics, from interpreting customer needs to developing and implementing training initiatives that empower staff with the skills to consistently exceed those needs.

Exceptional customer service is crucial to organizational performance. Employees proficient in customer engagement are more effective at resolving issues, fostering loyalty, and embodying company values in every interaction. As businesses continue to prioritize customer-centric strategies, the demand for high-quality, structured customer service training has never been greater.

The ICSPS Certificate in Customer Service Train the Trainer is a vital credential for anyone looking to advance their capability in teaching others to deliver exceptional customer experiences. With an emphasis on communication techniques, conflict resolution, training delivery, and fostering a service-oriented culture, this program establishes the groundwork for developing customer service excellence within any organization. By earning this certification, you will not only advance your professional skill set but also make a significant contribution to your organization’s success and standing in the marketplace.

Course Information	Details
Credit Hours	18
Total Units	6
GLH (Guided Learning Hours)	72

To enroll in the Certificate in Customer Service Train the Trainer, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Unit Title	Credits	GLH
Introduction to Customer Service Training	3	12
Adult Learning Principles and Training Techniques	3	12
Designing Customer Service Training Programs	3	12
Delivering Engaging Customer Service Training	3	12
Training Evaluation and Feedback	3	12
Overcoming Challenges in Customer Service Training	3	12

By the end of this course, learners will be able to:

1. Introduction to Customer Service Training

Understand the fundamental principles of customer service and its importance in a business context.
Identify the skills and behaviours essential for providing excellent customer service.
Learn how to structure and introduce customer service training to different audiences.
Develop an understanding of the role of a trainer in enhancing service delivery within an organisation.

2. Adult Learning Principles and Training Techniques

Gain an understanding of key adult learning theories and how they influence training design and delivery.
Learn how to adapt training methods to suit different learning styles and individual needs.
Develop skills to create interactive, learner-centred training sessions.
Understand the importance of creating a positive learning environment that encourages participation and engagement.

3. Designing Customer Service Training Programs

Learn how to design customer service training programs that are aligned with organisational goals and customer service standards.
Gain the ability to define clear learning objectives and outcomes for customer service training.
Understand how to structure training content and materials effectively for diverse learner groups.
Develop skills in using multimedia, case studies, and practical examples to enhance training programmes.

4. Delivering Engaging Customer Service Training

Master techniques for delivering dynamic and engaging customer service training sessions.
Learn how to facilitate group discussions, role-plays, and practical exercises that encourage active learning.
Understand how to maintain learner engagement and attention throughout training sessions.
Develop the ability to adapt delivery styles to suit different learner needs and contexts.

5. Training Evaluation and Feedback

Understand the importance of evaluating training effectiveness to ensure learning objectives are met.
Learn how to use a range of evaluation methods, including feedback surveys, assessments, and observations.
Develop the skills to analyse feedback and adjust future training sessions for improved effectiveness.
Gain an understanding of how to provide constructive feedback to learners to enhance their development.

6. Overcoming Challenges in Customer Service Training

Identify common challenges faced during customer service training and develop strategies to overcome them.
Learn how to manage difficult or disengaged learners and address common training obstacles.
Gain the ability to tailor your training approach to accommodate varying levels of skill and experience.
Develop techniques to handle resistance to change and motivate staff to apply customer service principles effectively.

This diploma is ideally suited for:

Customer service professionals who are aiming to transition into a formal training or coaching role.
Current trainers and facilitators seeking to develop a specialty in customer service and experience delivery.
Training managers, team leaders, and supervisors responsible for designing or overseeing customer service development programs.

Certificate in Non-Clinical Fire Safety Train the Trainer

Fire safety is a critical requirement in every workplace and institutional setting. Whether in a corporate office, educational facility, or other non-clinical environment, ensuring all personnel understand fire safety protocols is vital for preventing incidents and protecting everyone in the building. The ICSPS Certificate in Non-Clinical Fire Safety Train the Trainer equips professionals with the expertise and practical skills required to deliver effective fire safety instruction to staff across various non-clinical settings.

The ICSPS Certificate in Non-Clinical Fire Safety Train the Trainer is a specialized qualification designed for individuals who will assume responsibility for conducting fire safety training outside of clinical healthcare contexts. This program is intended for professionals who aim to become competent fire safety trainers, enabling them to educate others on fire prevention, safety protocols, and emergency response actions.

Fires can occur in any setting, and non-clinical workplaces are no exception. Therefore, comprehensive fire safety training is essential for safeguarding employees, visitors, and property. Non-clinical fire safety instruction covers a broad range of topics—from identifying common fire hazards to the correct use of safety equipment and the execution of emergency procedures.

The ICSPS Certificate in Non-Clinical Fire Safety Train the Trainer is an indispensable credential for professionals tasked with delivering fire safety training in non-clinical environments. This program provides the knowledge, instructional techniques, and confidence needed to train others effectively, supporting organizations in maintaining a secure environment for all occupants. By investing in this qualification, businesses can ensure their staff are properly prepared to mitigate fire risks, adhere to safety regulations, and respond appropriately in the event of an emergency.

Course Information	Details
Credit Hours	18
Total Units	5
GLH (Guided Learning Hours)	72

To enroll in the Certificate in Non-Clinical Fire Safety Train the Trainer, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Unit Title	Credits	GLH
Introduction to Non-Clinical Fire Safety	3	12
Fire Hazards and Risk Assessment	3	12
Designing Effective Training Programs	3	12
Training Delivery Techniques	3	12
Fire Drills and Evacuation Procedures	3	12
Risk Assessment and Fire Prevention Strategies in Non-Clinical Settings	3	12

Upon completing this program, participants will be able to:

1. Introduction to Non-Clinical Fire Safety

Understand the core principles and critical importance of fire safety in non-clinical settings.
Recognize common fire hazards present in environments such as offices, warehouses, and public buildings.
Be aware of relevant fire safety legislation, regulations, and organizational legal duties.
Understand the responsibilities of staff in both fire prevention and emergency response.
Apply fundamental fire safety protocols to reduce fire risks in non-clinical workplaces.

2. Fire Hazards and Risk Assessment

Identify various types of fire hazards specific to non-clinical settings.
Understand the systematic process for conducting a formal fire risk assessment.
Learn how to evaluate and prioritize fire risks within a workplace.
Implement appropriate preventive and control measures based on assessment findings.
Understand the legal and organizational mandates for regular fire safety evaluations.

3. Designing Effective Training Programs

Understand key instructional design principles for creating impactful fire safety training.
Develop clear learning objectives and outcomes aligned with specific fire safety requirements.
Create engaging and practical training materials and resources.
Tailor training content and delivery to suit diverse audiences and learning preferences.
Understand methods for evaluating training effectiveness and making data-driven improvements.

4. Training Delivery Techniques

Learn and apply effective methods for delivering fire safety training to various groups.
Develop clear and confident communication skills for presenting technical safety topics.
Engage participants using interactive techniques such as guided discussions, live demonstrations, and group exercises.
Manage challenging participant behaviors or questions during training sessions.
Assess trainee comprehension and adapt delivery in real-time to enhance understanding.

5. Fire Drills and Evacuation Procedures

Understand the critical role of fire drills in reinforcing safety knowledge and procedures.
Learn how to plan, organize, and execute effective fire drills.
Understand standard evacuation procedures and how to safely direct people during an emergency.
Train staff on their specific roles and responsibilities during an evacuation.
Evaluate drill performance to identify strengths and areas for procedural improvement.

6. Risk Assessment and Fire Prevention Strategies in Non-Clinical Settings

Identify common fire hazards unique to settings like offices, storage facilities, and communal areas.
Understand the principles and sequential steps for conducting a thorough fire risk assessment.
Apply fire prevention strategies in line with recognized safety standards and regulations.
Evaluate the effectiveness of existing fire safety measures and propose enhancements.
Demonstrate knowledge of fire prevention equipment, safety signage, and escape route planning.
Develop and deliver training that encourages proactive fire safety behaviors among staff.
Foster a sustained culture of safety and accountability through ongoing risk monitoring and staff involvement.

This diploma is ideally suited for:

Health and Safety Officers, Facilities Managers, and non-clinical Supervisors with direct responsibility for workplace fire safety.
Professionals working in administrative, reception, maintenance, housekeeping, or other support roles within healthcare, corporate, or institutional settings.
Individuals seeking to become certified trainers specializing in fire safety for non-clinical personnel.
Those responsible for planning and conducting fire drills, safety inductions, and compliance training in non-clinical environments.
Team Leaders and Training Coordinators tasked with ensuring regulatory fire safety standards are met and staff competency is maintained.
Professionals aiming to enhance their skills in conducting fire risk assessments and implementing preventive measures in office-based or support service areas.
Personnel charged with fostering a proactive fire-safe culture and ensuring all non-clinical staff are proficient in emergency response procedures.

Certificate in Sales Train the Trainer

Sales are fundamental to the growth and sustainability of any business. Proficient sales professionals drive revenue, cultivate strong customer relationships, enhance brand loyalty, and ensure long-term business viability. The ability to deliver high-impact sales training is as critical as sales execution itself. The ICSPS Certificate in Sales Train the Trainer is designed for professionals who aim to become expert facilitators in the sales domain. This program equips participants with the methodologies to create and deliver powerful sales training that elevates the performance of individuals and teams.

The ICSPS Certificate in Sales Train the Trainer is a qualification that empowers professionals to teach others how to achieve excellence in sales. It focuses on developing the core competencies required to design, implement, and evaluate effective sales training programs. Participants will learn to transfer their expertise effectively, ensuring training is both engaging and strategically aligned with sales goals. Whether you are an experienced sales leader, an HR or Learning & Development specialist, or a trainer looking to specialize in sales, this program provides the essential frameworks and knowledge.

In today’s dynamic sales landscape, success hinges on the capabilities and adaptability of the sales force. As markets and customer expectations shift, the need to continuously refine techniques and strategies becomes paramount. Effective sales training ensures teams are armed with contemporary methodologies, insights, and best practices to overcome challenges and maximize their results.

The ICSPS Certificate in Sales Train the Trainer provides professionals with a pathway to advance their instructional and leadership abilities within the sales industry. By earning this certification, individuals can assume a key role in developing sales talent, boosting team performance, and contributing directly to business outcomes. Whether you are a seasoned sales expert or transitioning into a training career, this qualification delivers the foundational knowledge and practical skills needed to lead transformative sales training initiatives. Organizations benefit by cultivating in-house experts who can systematically develop their sales teams and unlock their full potential.

Course Information	Details
Credit Hours	18
Total Units	6
GLH (Guided Learning Hours)	72

To enroll in the Certificate in Sales Train the Trainer, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Unit Title	Credits	GLH
Introduction to Sales Training	3	12
Adult Learning Principles	3	12
Designing Effective Sales Training Programs	3	12
Training Delivery Techniques	3	12
Motivating and Engaging Sales Teams	3	12
Training Evaluation and Feedback	3	12

Upon completing this program, participants will be able to:

1. Introduction to Sales Training

Understand the critical role and impact of sales training on organizational success.
Learn to align sales training initiatives with overarching business goals and specific team requirements.
Gain knowledge of foundational sales training techniques and instructional methodologies.

2. Adult Learning Principles

Understand the core principles of adult learning theory and their specific application in sales training contexts.
Identify diverse learning styles and adapt training delivery to meet the needs of adult learners.
Develop skills to create an interactive and effective learning environment that fosters adult participant engagement.

3. Designing Effective Sales Training Programs

Learn to design a structured sales training program aligned with defined organizational objectives.
Develop skills in crafting clear learning outcomes and selecting relevant training content and resources.
Understand how to sequence and structure training sessions to optimize knowledge acquisition and retention.

4. Training Delivery Techniques

Gain practical knowledge of various instructional delivery methods, including facilitated presentations, interactive workshops, and role-playing exercises.
Learn to manage diverse group dynamics and ensure clear, effective communication throughout the training.
Develop the ability to actively engage and motivate participants across all stages of the learning process.

5. Motivating and Engaging Sales Teams

Understand the vital link between motivation, sales target achievement, and performance improvement.
Learn to implement strategies that foster engagement and sustain high levels of enthusiasm and productivity within sales teams.
Explore techniques to address and overcome common challenges in maintaining team focus and drive.

6. Training Evaluation and Feedback

Understand key methods for assessing the effectiveness and impact of sales training programs.
Learn to systematically gather and analyze participant feedback to refine and enhance future training sessions.
Gain skills in delivering constructive feedback that supports continuous learning and professional development.

This diploma is ideally suited for:

Sales professionals aiming to advance into dedicated training, coaching, or mentorship roles within their organizations.
Sales managers and team leaders who are directly accountable for the skill development and performance of their sales teams.
Existing trainers and educators seeking to specialize in the sales domain to expand their expertise and career opportunities.
Human Resources and Learning & Development professionals involved in designing and implementing talent development programs focused on sales competency.

Certificate in Infection Prevention Train the Trainer

Infection prevention is a critical priority in healthcare and care-related environments. Adherence to rigorous infection control protocols protects patients, staff, visitors, and the broader community. Ensuring that all personnel receive thorough training in these practices is fundamental to preventing outbreaks and minimizing associated risks. The ICSPS Certificate in Infection Prevention Train the Trainer is a qualification designed to prepare individuals with the competencies to deliver high-standard infection prevention education within healthcare settings.

The ICSPS Certificate in Infection Prevention Train the Trainer is a specialized program for professionals who aim to become proficient trainers in infection control. This course provides the necessary knowledge and practical expertise to teach others how to prevent and manage the transmission of infections in environments such as hospitals, clinics, residential care facilities, and other clinical spaces.

Effective infection prevention training is essential for maintaining the safety and well-being of both patients and healthcare workers. Healthcare-associated infections (HAIs) remain a significant challenge in acute and long-term care, and their prevention requires comprehensive education on hygiene protocols, correct use of personal protective equipment (PPE), safe handling of medical devices, and other vital procedures.

The ICSPS Certificate in Infection Prevention Train the Trainer is a vital credential for healthcare professionals seeking to assume a greater role in infection control education. This program equips trainers with the skills and knowledge needed to deliver impactful, evidence-based training, thereby raising standards of care and safety. By obtaining this qualification, you contribute directly to your organization’s preparedness, enhancing its ability to prevent infections, manage risks, and sustain a safe environment for all.

Course Information	Details
Credit Hours	18
Total Units	6
GLH (Guided Learning Hours)	72

To enroll in the Certificate in Infection Prevention Train the Trainer, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Unit Title	Credits	GLH
Introduction to Infection Prevention and Control	3	12
Understanding Healthcare-Associated Infections (HAIs)	3	12
Infection Prevention Guidelines and Best Practices	3	12
Designing Effective Training Programs	3	12
Communication and Presentation Skills for Trainers	3	12
Training Evaluation and Feedback	3	12

Upon completing this program, participants will be able to:

1. Introduction to Infection Prevention and Control

Understand the fundamental principles and importance of infection prevention and control (IPC) in healthcare.
Recognize the critical role of IPC in maintaining safety within healthcare environments.
Identify the various modes of infection transmission and the corresponding control measures.
Apply standard IPC precautions to minimize the risk of transmission.

2. Understanding Healthcare-Associated Infections (HAIs)

Define healthcare-associated infections (HAIs) and understand their impact on patients, staff, and healthcare systems.
Identify the most prevalent types of HAIs and their underlying causes.
Understand the key risk factors that contribute to HAI incidence in care settings.
Learn evidence-based strategies for the prevention and management of HAIs.

3. Infection Prevention Guidelines and Best Practices

Familiarize with core national and international IPC guidelines, protocols, and policies.
Understand IPC best practices and their direct contribution to enhanced patient safety.
Learn to implement effective IPC protocols to reduce the risk of outbreaks.
Recognize the shared responsibility of staff, management, and patients in upholding IPC standards.

4. Designing Effective Training Programs

Understand the instructional design principles for creating impactful IPC training programs.
Develop clear, measurable learning objectives and outcomes for training sessions.
Create engaging and informative training materials adapted to various learning preferences.
Learn methods to evaluate training effectiveness and ensure learning objectives are met.

5. Communication and Presentation Skills for Trainers

Develop effective communication techniques for delivering IPC training.
Learn to present complex IPC concepts in a clear, accessible, and engaging manner.
Enhance presentation skills to maintain active participant engagement throughout sessions.
Understand how to adapt communication and delivery style for different audiences and settings.

6. Training Evaluation and Feedback

Learn how to systematically evaluate the effectiveness of IPC training sessions.
Develop skills in gathering, analyzing, and utilizing participant feedback to refine training quality.
Understand methods to assess the impact of training on staff compliance and IPC practices.
Identify areas for improvement and implement strategies for the continuous development of training programs.

This diploma is ideally suited for:

Healthcare professionals, including nurses, infection control practitioners, and clinical educators, who are directly involved in infection prevention.
Experienced trainers or individuals aspiring to become certified specialists in infection control education.
Personnel working in diverse care settings, such as hospitals, long-term care facilities, community health, and public health organizations.
Training coordinators, quality assurance officers, and managers with responsibility for health, safety, and regulatory compliance.
Professionals dedicated to promoting and implementing best practices in hygiene, sanitation, and disease prevention.
Individuals tasked with ensuring organizational practices meet regulatory and accreditation standards for infection prevention and control.
Those responsible for educating frontline staff on protocols to mitigate the transmission of infections, including emerging and drug-resistant pathogens.

Certificate in Soft Skills Train the Trainer

In today’s competitive business environment, the cultivation of interpersonal skills is essential for employee success at every level. Competencies such as communication, leadership, collaboration, and emotional intelligence often differentiate high performers. As organizations increasingly recognize their value, the demand for skilled facilitators who can develop these capabilities in others continues to rise. The ICSPS Certificate in Soft Skills Train the Trainer is designed to provide professionals with the methodologies required to deliver high-impact interpersonal skills training.

The Certificate in Soft Skills Train the Trainer is a comprehensive program that prepares individuals to become proficient facilitators in this vital area. Whether you are an HR specialist, a team leader, or an emerging trainer, this qualification will help you build the foundational knowledge and techniques to instruct others in mastering key interpersonal competencies. The curriculum addresses the full scope of soft skills instruction, from identifying core workplace needs to designing and delivering training that actively engages and motivates learners.

In the contemporary workplace, technical knowledge remains important, but interpersonal skills are what truly enable individuals and teams to excel. These skills empower professionals to collaborate productively, manage conflict, communicate with precision, and adapt to evolving situations. They are fundamental for building effective relationships, guiding teams, and nurturing a positive organizational culture.

The ICSPS Certificate in Soft Skills Train the Trainer is a valuable credential for anyone aiming to make a meaningful impact by teaching essential interpersonal abilities. Through its detailed curriculum, this program provides both the theoretical knowledge and practical skills needed to design and facilitate compelling, results-oriented training that fosters professional development. By becoming a certified facilitator, you will be equipped to help others strengthen their communication, leadership, and problem-solving skills—contributing directly to a more productive, effective, and cohesive work environment. Whether you seek to advance your own capabilities or enhance your organization’s learning initiatives, this qualification represents a strategic investment in future success.

Course Information	Details
Credit Hours	18
Total Units	6
GLH (Guided Learning Hours)	72

To enroll in the Certificate in Soft Skills Train the Trainer, applicants must meet the following criteria:

Age Requirement:
Applicants must be at least 18 years old.

Unit Title	Credits	GLH
Introduction to Soft Skills Training	3	12
Understanding Different Soft Skills and Their Applications	3	12
Designing Soft Skills Training Programs	3	12
Effective Training Techniques for Soft Skills Development	3	12
Communication and Presentation Skills for Trainers	3	12
Assessing and Evaluating Soft Skills Training	3	12

Upon completing this program, participants will be able to:

1. Introduction to Soft Skills Training

Understand the critical importance of soft skills for both personal growth and professional advancement.
Recognize how soft skills enhance workplace productivity, teamwork, and interpersonal dynamics.
Learn the foundational concepts of soft skills instruction and its direct impact on employee effectiveness and career success.

2. Understanding Different Soft Skills and Their Applications

Identify key soft skills, including communication, collaboration, problem-solving, adaptability, and leadership.
Understand the practical application of these skills across diverse professional scenarios and environments.
Develop the ability to evaluate which soft skills are most pertinent for specific job functions, teams, and industries.

3. Designing Soft Skills Training Programs

Learn to design structured training programs that target identified soft skills gaps and objectives.
Set clear, measurable learning outcomes aligned with both individual development needs and organizational goals.
Create relevant, interactive training materials and activities that drive engagement and practical application.

4. Effective Training Techniques for Soft Skills Development

Gain knowledge of experiential training methods such as role-plays, simulations, case study analysis, and facilitated group discussions.
Develop strategies to effectively deliver soft skills content in a way that resonates with and actively involves learners.
Learn how to establish a psychologically safe and supportive training climate that encourages open participation and practice.

5. Communication and Presentation Skills for Trainers

Understand the core components of effective communication, including active listening, verbal clarity, and non-verbal cues.
Develop confident and compelling presentation skills to maintain learner engagement and motivation.
Learn to adapt communication style, tone, and delivery methods to suit different audience profiles and learning settings.

6. Assessing and Evaluating Soft Skills Training

Understand various methodologies for measuring the effectiveness and impact of soft skills training initiatives.
Learn how to utilize tools such as skill assessments, participant feedback, and observable performance metrics to evaluate learner progress.
Develop skills in analyzing evaluation data to refine training approaches and demonstrate return on investment.

This diploma is ideally suited for:

Trainers, educators, and facilitators responsible for designing and delivering interpersonal skills training within corporate or academic settings.
HR professionals, Learning & Development specialists, and team leaders directly involved in employee development and performance enhancement.
Individuals seeking certification as trainers specializing in core interpersonal competencies such as communication, collaboration, leadership, and emotional intelligence.
Professionals across diverse sectors—including corporate, healthcare, education, hospitality, and service industries—where soft skills are critical to success.
Those focused on improving organizational culture, boosting employee engagement, and increasing overall professional effectiveness through structured skill development.
Individuals in mentoring, coaching, or managerial roles where fostering emotional intelligence and collaborative ability is paramount.
Anyone dedicated to advancing personal and professional growth through the delivery of impactful, engaging, and transformative training experiences.

Certification & Verification

All modules in this certification are assessed internally by the accredited provider and externally verified by ICSPS. The program utilizes a criterion-referenced evaluation framework, guaranteeing that all participants fulfill the defined educational objectives.

To earn a passing grade in any module, participants must submit evidence that is credible, comprehensive, and authentic, proving their achievement of all learning outcomes and adherence to the established evaluation standards. The Assessor is tasked with reviewing this evidence and judging whether the required competency level has been met.

Assessors are required to keep a detailed and transparent record of their judgment process, documenting the rationale behind each assessment decision. This ensures accountability, uniformity, and adherence to all quality assurance protocols.